What personal data does Casiny collect?

Casiny collects registration details (name, date of birth, email, contact data), payment information for deposits and withdrawals, and usage data such as device type, log-in times and cookie data.

Is my data shared with third parties?

Data is shared only where necessary — with payment processors, game providers such as Evolution Gaming, and regulatory authorities under the licence. It is not sold to unrelated third parties.

How can I access or correct my personal data?

Under the Australian Privacy Principles, players can request access to or correction of their data through support. Unresolved concerns can be escalated to the OAIC.

How does Casiny protect my data?

The platform uses SSL encryption, access controls and one-time identity verification to safeguard personal information against unauthorised access.

How do I contact Casiny about a data concern?

Reach support through 24/7 live chat or email. Australian players can also lodge a complaint with the Office of the Australian Information Commissioner if a matter is unresolved.

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Table of contents

This page explains how Casiny handles personal data for Australian players, within the framework of the Australian Privacy Act 1988 and its Australian Privacy Principles overseen by the OAIC. It is a general informational overview rather than a binding legal document, covering what data is collected, how it is used and shared, and the rights players hold over their information.

What data is collected

The platform collects the information needed to open and run an account: name, date of birth, email and contact details at registration. Payment data is gathered when a player funds the account or requests a withdrawal, covering the chosen method such as PayID or a crypto wallet. Usage data — device type, log-in times and gameplay activity — is recorded as players use the site, along with cookie data from the browser.

How data is used

Data supports account management, identity and age verification, and fraud prevention. Verification is required before a first withdrawal, helping meet anti-money-laundering obligations under the licence. Age verification confirms a player is over 18 before real-money play. Information may also process payments, provide support and, with consent, send marketing. Records relating to transactions and verification are kept for the period required by law, then removed or anonymised.

Data is shared only where necessary: with payment processors to settle transactions, with game providers such as Evolution Gaming to deliver live content, and with regulatory authorities where reporting is required under the Tobique Gaming Commission licence. Data is not sold to unrelated third parties, and any processor handling data on the platform's behalf is expected to apply comparable protection.

Cookies and tracking

Cookies keep a session active, remember preferences and support analytics. Session cookies expire when the browser closes, while preference and analytics cookies persist to recognise returning players. Analytics cookies are typically used in aggregate rather than to identify individuals, helping the site understand traffic patterns. Most browsers let a user clear or block cookies through their settings, though some features such as staying logged in may not work fully without them. A cookie notice is usually presented on first visit so a player can review the options.

Your rights under Australian privacy law

Under the Australian Privacy Principles, players can:

Request access to the personal information held about them.
Ask for corrections to inaccurate or outdated data.
Raise a concern about how their data is handled.
Withdraw consent for marketing at any time.

Requests are handled through support, and unresolved concerns can be escalated to the Office of the Australian Information Commissioner. Marketing consent is separate from account consent, so a player can decline promotional messages while keeping an active account and can change that preference at any time. The platform may need to verify the identity of anyone making a data request before acting on it, which protects the account holder from requests made by others.

Data security

The platform uses SSL encryption to protect data in transit and applies access controls so only authorised staff handle personal information. Identity verification adds a further layer against unauthorised access. No system is absolutely immune, but these measures reflect standard practice for licensed operators. Players also share responsibility by keeping log-in credentials private and using a strong, unique password for the account.

Contact and complaints

Players with a data question can reach the Casiny support team through 24/7 live chat or email. The team can handle access requests, corrections and consent changes. For matters that cannot be resolved directly, Australian players retain the right to lodge a complaint with the OAIC.

Conclusion

Casiny collects the data needed to run a licensed account, uses it for verification, payments and service delivery, and gives players access, correction and complaint rights under Australian law. Anyone with a privacy concern is encouraged to contact support.